9nagawin Platform Privacy Notice

This page describes what we collect when you use 9nagawin and how we keep that data protected. We operate an online entertainment platform offering football sportsbook markets, live-dealer casino tables, slot games, and esports coverage. Our services are available only where local law permits. We believe transparency builds trust, and this notice sets out our commitments to your privacy.

When you open an account on 9nagawin, you provide information such as your email address, full name, date of birth, and phone number. We also collect details about your payment methods — whether you deposit via DANA, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking). We store this data on encrypted servers to verify your identity and process transactions. We do not sell your personal data to third parties, and we do not use it for marketing beyond your own account activity.

Our platform records your activity — which markets you view, which games you play, when you log in and out. This helps us detect unusual access patterns and protect your account from fraud. We also track your withdrawals and deposits to comply with Indonesian banking regulations and anti-money-laundering law. If you withdraw funds to a Jakarta or Surabaya-linked bank account, or if you use payment providers linked to those cities, our verification team may request additional documentation to confirm your identity.

What we collect and why

We at 9nagawin collect account data, payment details, and activity logs. Your account data includes email, full name, date of birth, phone number, and government-issued ID number (for KYC verification). We collect this to set up your account, verify you are who you say you are, and prevent fraud. We keep a copy of your ID photo and document on our secure servers; this is a legal requirement under Indonesian financial regulation.

Payment information includes the bank account or e-wallet details you provide when you deposit or request a withdrawal. We do not store your full card numbers or full bank details on our main database; we store only a reference token that our payment processors use. The actual payment credentials sit with DANA, e-wallet, mobile banking, local payment, online payment, and your bank (e-wallet, mobile banking, local payment, online payment). We share your name and amount with these partners so they can confirm the transaction.

Activity logs record your login times, the markets and games you access, and your betting or play history. We keep these logs for 12 months to help you review your account, to detect fraud, and to comply with audit requests from regulators. If you request a withdrawal and it is delayed, we review your activity log to identify the cause — whether the delay is on our side or your payment provider's side.

Your rights: We at 9nagawin allow you to request a copy of your personal data, update your account details, or ask us to delete your account. Contact our support team to exercise these rights — we respond within 14 business days.

Cookies and tracking

Our 9nagawin platform uses cookies to remember your login session and your language preference. Cookies are small text files stored on your device; they help us keep you signed in so you do not have to enter your password every time you refresh the page. We also use cookies to track which markets (Liga 1, Piala AFF, Champions League) you view most often, so we can tailor your homepage feed.

We do not use cookies to track you across third-party websites. Our cookies are set only on 9nagawin.app and expire after 30 days of inactivity. You can delete cookies from your browser settings at any time; if you do, you will need to log in again.

We use analytics tools to count how many users visit our platform and which pages they spend time on. These tools do not identify you by name; they track only your browser type, country, and general behaviour (e.g. "user clicked the Liga 1 tab then viewed game information"). This helps us improve the platform's speed and layout. We do not sell this aggregate data to advertisers.

Our commitments and your safeguards

We at 9nagawin encrypt all data in transit using HTTPS (a secure connection protocol). Data at rest on our servers is stored in encrypted form, accessible only to authorized staff. We conduct annual security audits and test our systems for vulnerabilities. We do not store passwords in plain text; instead, we use a one-way hash algorithm so even our staff cannot see your password.

Our servers may sit outside your jurisdiction — some are hosted in data centres in Southeast Asia or further afield. This means your data may be processed in countries with different privacy laws than Indonesia. By using 9nagawin, you consent to this cross-border transfer. We apply the same level of protection regardless of server location.

Third-party processors

Payment providers: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment. We share your name, account number, and transaction amount with these partners.
Email service: We use a third-party email system to send you account confirmations and withdrawal receipts. Your email address is shared with this provider.
Analytics: We use Google Analytics to track platform traffic. Google receives your browser type and general location but not your name or ID number.
Support chat: Our customer support platform stores chat transcripts on a third-party server. These are kept for 6 months so you can review past support interactions.

We do not control how these third parties handle your data beyond what our contracts require. We recommend reviewing their own privacy notices if you want to know more. We at 9nagawin remain responsible if any of these processors breach your data; you can contact us if you have concerns about how a third party is using your information.

Changes to this policy

We may update this privacy notice from time to time if our practices change or if new laws require it. We will post the updated notice on this page and notify you by email if the changes are significant (e.g. if we start collecting a new type of data). We encourage you to review this page periodically so you stay informed about how we use your data.

If you have questions about our privacy practices, or if you wish to exercise your rights, contact our support team through the contact form at the footer of 9nagawin. We respond within 14 business days. Our services are available only where local law permits, and your use of 9nagawin means you accept the terms of this policy.